Vectorworks Remote - Guide for Troubleshooting Connection Problems

This is a troubleshooting guide to help you isolate and resolve problems you may find while attempting to connect Vectorworks® Remote to your Vectorworks desktop application. One or a combination of factors could be blocking the connection. Please seek assistance from your MIS expert for troubleshooting.

  1. Is a firewall running on your computer?

  2. Your firewall might be blocking Vectorworks Remote from connecting to the Vectorworks desktop application. Check your firewall settings to make sure the Vectorworks app is allowed to communicate through the firewall.

  3. Do you have a network firewall, group policies, or a proxy at a network level that may be blocking the connection?

  4. Please seek the assistance of your network administrator.

  5. Is your network blocking the Vectorworks Remote default port 8090?

  6. By default, the Vectorworks Remote app connects to the Vectorworks server using port 8090. If your network is blocking this server port, ask your MIS expert for an open server port that you can use. From the Vectorworks Remote Setup dialog box, click Advanced Settings, and enter the new Server Port.

  7. Is your computer both connected by network cable and using Wi-Fi at the same time?

  8. Try disconnecting your LAN cable or turning off the Wi-Fi on your desktop computer and retry the connection.

  9. Does your router have isolation features like wireless isolation, AP isolation, station isolation, or client/device isolation that locks down your Wi-Fi network?

  10. Isolation may only allow your devices to connect to the Internet, but block them from communicating with each other.  Read your router manual on how to allow your devices to connect to each other.

  11. Does your router have a guest network feature, which can also function similarly to the isolation feature?

  12. Your router may have guest and wireless isolation features, which might block the connection. This feature separates internal networks from guest Wi-Fi access. If your mobile device is connected to a guest network, while your desktop computer is connected to the internal network, they will not be able to communicate with each other. Read your router manual on how to allow your devices to connect to each other.

  13. Are the mobile device and the desktop computer connected to the same network?

  14. In some networks, a computer connected via a LAN cable may not be on the same network as a mobile device connected through Wi-Fi. Try the following:

    • Disconnect your LAN cable, and connect your desktop computer to the network through Wi-Fi instead.

    • Use a VPN client on your mobile device in order to establish a secure connection to the “private” LAN. Contact the system administrator if you need assistance with setting up a VPN client.

Supplement: How to test your network environment

You can use the ping command to test your connection. Visit the link below to read more about how to use ping from your desktop computer:

https://iihelp.iinet.net.au/How_to_run_a_ping_test

You can also ping from your mobile device by using a freely downloadable app for testing network connections like Ping. Ping is available both in the Apple® App Storeā„  and the Google Play™ store. On your mobile device, open the appropriate store, find the ping app and install it. After installing, follow the instructions below.

Instructions for Mac

  1. Get the IP address of your Mac:

    • Click the Apple icon > System Preferences > Network.
    • Select your Wi-Fi connection in the list on the left.
    • You should be able to see the IP address below Status: Connected.
    • If you can’t see the IP address, click Advanced then select the TCP/IP tab.
    • Write down the IP address.

  2. On your mobile device, start Ping and select the Ping menu item. In the blank field, enter the IP address of your Vectorworks computer, and tap the Start button.

  3. If your mobile device and desktop computer are able to communicate, you will get a successful ping result. If they are on different networks or if something else is preventing the connection, you will get a timeout ping result.

If you get a successful result but still cannot connect, please check whether your Vectorworks Remote plug-in is properly installed in the Vectorworks desktop application.

If you get a timeout result, contact your MIS expert to get help with troubleshooting your network.

Instructions for Windows

  1. Get the IP address of your Windows computer:

    • Start the Command Prompt.

    • Type ipconfig and press Enter. You should see a result similar to the screenshot below. Note the IPv4 address.

    If you have more than one network adapter enabled at the same time, you will see the IPv4 Addresses for all of them in different sections.

  2. On your mobile device, start Ping. In the blank field, type the IP address of your Vectorworks application's computer and tap the Start button. If you got more than one IPv4 address from the ipconfig command, perform the ping on all of them.

  3. If your mobile device and desktop computer are able to communicate, you will get a successful ping result. If they are on different networks or if something else is preventing the connection, you will get a timeout ping result.

If you get a successful result but still cannot connect, please check whether your Vectorworks Remote plug-in is properly installed in the Vectorworks desktop application.

If you get a timeout result, contact your MIS expert to get help with troubleshooting your network.

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