Frequently Asked Questions
  1. What is Vectorworks® Cloud Services?

  2. Vectorworks Cloud Services saves time by freeing up local computing power. Use cloud technology to automate and decouple resource-heavy workflows, shifting calculations needed to generate sections, elevations, renderings, and BIM data to the cloud. Changes you make to Vectorworks files on the desktop are automatically synced to your private cloud library, allowing you to browse and share your latest designs from any web-enabled device.

    Vectorworks Cloud Services includes the following components:

    • The Vectorworks Cloud Services desktop app allows you to create and maintain your cloud library from your desktop computer. From the desktop app you can control the upload and processing of your files, check status of files, control your account settings, set up a connection with your Dropbox account, and launch the Vectorworks Cloud Services web portal. It is installed along with the Vectorworks application.
    • The Cloud menu in the Vectorworks application gives you quick access to the Vectorworks Cloud Services desktop app, and also allows you to use the Publishing features in Vectorworks to create your presentation and construction documents in various file formats on the cloud.
    • The Vectorworks Cloud Services web portal allows you to view, manage, and share your documents using a web browser from any computer or web-enabled device.
    • The Vectorworks Nomad mobile app allows you to access your Vectorworks documents wherever you are—whenever you need them. View, mark up, share, and sync your Vectorworks files across your devices and with your colleagues—all from the convenience of your iPhone, iPad, or Android device.
  3. If my firm has Vectorworks Service Select, do I automatically have access to Vectorworks Cloud Services?

  4. If you have an individual Vectorworks Service Select login, you will be able to access the expanded feature set available to Vectorworks Service Select subscribers. Otherwise, you can register for a free account and still enjoy the multiple benefits that come with the free version of Vectorworks Cloud Services.

  5. What does Vectorworks Cloud Services cost? Is it available in my country?

  6. Vectorworks Cloud Services is available to anyone who registers for a free account or anyone who is a member of the Vectorworks Service Select subscription program. Vectorworks Service Select members have access to an expanded feature set.

    For a list of countries where Vectorworks Services Select is available, please visit serviceselect.vectorworks.net/learn-more.

  7. What happens to my free Vectorworks Cloud Services account if I subscribe to Vectorworks Service Select?

  8. When you subscribe to Vectorworks Service Select, you get a new Vectorworks Cloud Services account that allows you to access the expanded feature set. Your existing free account will still be available, however. If you would like to keep your files in a single account, move the files to the new account manually, as follows:

    • Launch the Vectorworks Cloud Services desktop app and log into your free account. The desktop app syncs all of the files that you have in your account to your Vectorworks Cloud Services folder.
    • Once the sync has been completed, log out of your free account and log in with your new Vectorworks Service Select credentials. A new folder is created on your local computer, called “Vectorworks Cloud Services_VSSusername.”
    • Copy or move all the files in the old Vectorworks Cloud Services folder to the new Vectorworks Cloud Services_VSSusername folder. The files are automatically uploaded to the cloud.
    • Note that in the future, if you log into a new computer with the Desktop app, the first account that you log in with will use the Vectorworks Cloud Services folder without a suffix. If you log in with the other account afterwards, that account’s username will be added as a suffix to the second Vectorworks Cloud Services folder that gets created.

    This is the recommended way to manage the transition from a free account to a Vectorworks Service Select account, while we work on an upgrade solution.

  9. How do I log into Vectorworks Cloud Services?

  10. If you are a Vectorworks Service Select subscriber, log in with your Vectorworks Service Select credentials. You can also use your existing Google or Facebook account credentials and associate them with your Vectorworks Service Select credentials the first time you log in.

    If you are not a Vectorworks Service Select subscriber, either register for a free cloud services account on the web portal, or login with your existing Google or Facebook account credentials. The username is the email address that you used to register.

    Once you have an account, you can use the same credentials to log in from the Cloud menu within the Vectorworks application, the Vectorworks Cloud Services desktop app, the Nomad mobile apps, or the web portal.

  11. I forgot my password. What do I do?

  12. Use the login recovery options provided on the login pages of each component.

  13. What types of files can I have in my Vectorworks Cloud Services folder?

  14. Vectorworks Cloud Services is not limited to just .vwx files. You can have any type of files in your synchronization folder, so you can keep your entire Vectorworks project in one place and make it available on all of your devices.

    Vectorworks Cloud Services also works with older .vwx version files, so you do not have to save your Vectorworks files in the latest format. However, to ensure you have the best experience, we recommend that your files be saved in the latest officially released version of Vectorworks.

    .mcd files can be stored on the cloud storage, but 3D model and PDF generation is not supported for them.

  15. Is project sharing supported on Vectorworks Cloud Services?

  16. Project sharing is not currently supported. However, if you use Vectorworks Cloud Services with Dropbox integration and you have a project sharing folder shared with someone, or shared with you, you can access those files from the Vectorworks Cloud Services web portal and Vectorworks Nomad app. This allows you to view 3D models and generate PDFs from project files (PDF generation is available only for Vectorworks Service Select subscribers). You cannot view 3D models or generate PDFs from working files.

    You can also upload project and working files to Vectorworks Cloud Services to sync them between different computers or just as another backup option.

  17. Are subfolders and shortcuts (aliases on Mac) supported?

  18. Yes. Vectorworks Cloud Services will search for Vectorworks files in any subfolders and shortcuts (aliases on the Mac) to local and network locations that you have placed in your synchronization folder. You do not have to alter your existing file structures to start using Vectorworks Cloud Services.

  19. How do I know when a file has been processed and is ready for viewing?

    • Files submitted for PDF generation or cloud publishing

      In the Vectorworks application, select Cloud > Status to monitor the status of your files. If Vectorworks is not running, use the Vectorworks Cloud Services desktop app menu and select Status. When the processing is complete, the generated files will be synced to your Vectorworks Cloud Services folder and will also be available from the web portal and the Vectorworks Nomad app.

    • Files submitted for 3D model generation

      Vectorworks Nomad displays a 3D Project Size under the file name if the file is already available for 3D viewing. If 3D Project Not Generated displays instead, tap on the file to submit it for 3D model generation.

  20. How do I install the Vectorworks Nomad app on my iOS or Android device

  21. To install Vectorworks Nomad, simply search for Vectorworks Nomad in the Apple App Store or Google Play Store and download the app.

  22. What features do I get with Vectorworks Nomad?

  23. The mobile app allows you to view and navigate 3D renderings of your Vectorworks files in the cloud library, with optional 3D backgrounds. These 3D models can be shared for viewing with clients or collaborators. You can also mark up, save, print, and email or copy private links to files in your library. If you are a Vectorworks Service Select subscriber, you can also send .vwx files for PDF generation on the cloud. You can measure objects in Top/Plan viewports with optional snapping in these PDFs.

  24. What are the system requirements for Vectorworks Cloud Services?

  25. Check the Apple App Store or Google Play Store descriptions of the Nomad app for up-to-date system requirements of the mobile apps.

    The operating system recommendations for the Vectorworks Cloud Services desktop app are the same as for the Vectorworks application:

    http://www.vectorworks.net/fundamentals/sysreq.php
  26. Can I share my design documents with other people?

  27. Sharing files via Vectorworks Cloud Services

    With the Vectorworks Cloud Services web portal or Vectorworks Nomad, you can share a 3D model of your Vectorworks files without giving access to the actual Vectorworks file. Change the sharing permission to "View & Download" to give the recipient full access to the file. All other file types are shared with View & Download permission. When you share a file, the recipient receives an email notification. In the recipient’s cloud library, the shared file is available in a folder named "Shared with me".

    Sending files via email

    With the Vectorworks Cloud Services web portal or Vectorworks Nomad, you can send an email, providing others with a timed publicly accessible link. While the link is active, they will be able to either view the file on the web or download it for later viewing.

  28. I can’t view my PDF files in my browser. What is wrong?

  29. This problem can occur for a few reasons. Please refer to this article for troubleshooting: kb2.adobe.com/cps/328/328233.html

  30. Sometimes I see download errors reported in the Status dialog box of the Desktop app. What is wrong?

  31. Vectorworks Cloud Services will attempt to overwrite an existing file if the file residing on the cloud is a newer version than the file on your desktop computer. It will report a download error if it is unable to overwrite your existing file. You may have locked your file by having it open on your computer or simply by highlighting it and previewing it in the preview pane of your file explorer. To resolve the download error, close the file, if it is open, or deselect the file, so that the preview pane doesn’t lock it for editing anymore, or close the preview pane. When the file is no longer locked for editing, the download will succeed on the next auto sync.

  32. Are there any limits to cloud storage?

  33. Vectorworks Service Select subscribers are limited to 20 GB of Cloud Services storage. Free Vectorworks Cloud Services accounts are limited to 2 GB of Cloud storage. Both have the option to extend the storage via Dropbox integration.

  34. What security measures are in place for Vectorworks Cloud Services?

  35. User files are transferred over a secure HTTPS connection to and from the cloud. During transit and while at rest, the files are encrypted with AES-256, a U.S. government adopted security standard. We also use Amazon Web Services as our cloud infrastructure, which provides security, redundancy, and multiple data centers across the world. You can find more information about Amazon’s security measures from the following articles:

  36. How can I delete my files on the cloud?

  37. Files deleted from the Vectorworks Cloud Services folder on your desktop computer are automatically deleted from the cloud library and removed from all of your other devices. Files deleted from the web portal or Nomad are also removed from the Vectorworks Cloud Services folder and sent to the desktop computer’s Recycle Bin/Trash.

  38. How can I file technical support issues and enhancement requests?

  39. If you require immediate assistance and if you are a Vectorworks Service Select subscriber, please submit your support request here: serviceselect.vectorworks.net/support/supportform.

    If you have a free Vectorworks Cloud Services account, please contact your local tech support: http://www.vectorworks.net/support/.

    Use the Feedback option in Vectorworks Nomad or the web portal for submitting your enhancement requests and for reporting problems that do not require immediate response.

  40. How long will it take for my files to be published or exported to PDF on the cloud?

  41. Compute time varies based on file size, number of sheets, number and type of viewports, and type of rendering of viewports.

  42. Why does it take so long for my PDF files to be generated on the cloud?

    The following factors contribute to long rendering times and can cause a file to time out:

    • A lot of pixels
      • High sheet layer DPI
      • Large page size
    • Rendering details that are time expensive (Renderworks render modes only)
      • Textures that use blurriness extensively
      • Glass and mirror textures
      • Textures that use bump with displacement mapping
      • A lot of line lights or area lights in the scene
      • A lot of light objects with soft shadows turned on
      • Indirect lighting at four bounces
      • All render quality settings set to high or very high
    • A lot of geometry (affects all render modes, especially hidden line)
      • Try to eliminate geometry that is not relevant to the view. For example, if you are rendering an elevation viewport in hidden line mode, try using viewport class/layer visibilities to eliminate furniture geometry that is not seen on the viewport, because it is behind the wall.
    • Incorrect setup of sheet layers
      • Inappropriate viewport scale for the page size (viewport shows much larger than the actual page)
      • Viewports set outside of the page boundaries. They will not be visible on the exported PDF, but Vectorworks will still have to render them prior to export.

    To learn more, please visit our knowledgebase.

    Troubleshooting rendering speed: kbase.vectorworks.net/questions/981/Troubleshooting+Rendering+Speed

    Troubleshooting file size / speed: kbase.vectorworks.net/questions/1197/Reducing+file+size+and+increasing+the+speed+of+3D+geometry

  43. Where can I see how much storage I have used?

  44. In the Vectorworks application, select Cloud > Settings. Storage is displayed on the Computing tab of the settings dialog box.

    The Vectorworks Cloud Services desktop app menu also shows this information as a grayed out menu item.

  45. What fonts are supported by Vectorworks Cloud Services?

  46. Please see the following page on the web portal for a list of fonts supported by Vectorworks Cloud Services: https://cloud.vectorworks.net/portal/fonts/.

  47. What if I want to use custom fonts?

  48. Custom fonts can be added to the Vectorworks Cloud Services folder on your computer. For additional information about fonts, please see this page on the web portal: https://cloud.vectorworks.net/portal/fonts_article/.

  49. What characters are allowed in file names?

  50. Vectorworks Cloud Services cannot currently process files with special characters in the file name. Valid file name characters for Apple Macintosh OS X and Microsoft Windows are letters A to Z, numbers 0 to 9, and the following: ` ^ @ { } [ ] , ; ’ $ = ! - ( ) . + _

    If you use Dropbox integration and any of these characters are used for files inside your Dropbox folder, the web portal and the Nomad mobile app would not be able to work with these files.

  51. Where can I find the Terms of Service?

  52. Please see the Terms of Service page on the web portal: cloud.vectorworks.net/termsofservice

Vectorworks Cloud Services Integration with Dropbox FAQ
  1. What are the benefits of integrating Vectorworks Cloud Services with Dropbox?

    If you are currently using Dropbox to store or share your Vectorworks projects, integrating with Dropbox allows you to start using all of the Vectorworks Cloud Services features without having to modify your existing workflow and file structures.

    Connecting the world's most popular cloud-based file storage system to Vectorworks Cloud Services allows you to use the Vectorworks Nomad mobile app to view the 3D models in your .vwx files that are stored within your Dropbox account.

    If you are a Vectorworks Service Select subscriber, you can also use the Publishing features in the Vectorworks application to publish .vwx files from your Dropbox to the cloud. Vectorworks Cloud Services will update and render your viewports and generate different file formats from your sheet layers or saved views.

    If you are a Vectorworks Service Select subscriber, you can generate PDF files from .vwx files in your Dropbox. From the web portal, you can schedule automatic PDF file generation for specific folders, or generate a PDF file from a selected file any time.

    You can continue to share your Vectorworks files or generated PDFs with your collaborators or customers using the Dropbox sharing functionality.

  2. How do I integrate Vectorworks Cloud Services with Dropbox?

    You can integrate with Dropbox in one of the following ways:

    • In the Vectorworks application, select Cloud > Dropbox Integration.
    • From the Vectorworks Cloud Services Desktop app menu, select Dropbox Integration.
    • From the web portal settings menu , select Manage Account. Click the link under the Dropbox integration heading.
    • From the Vectorworks Nomad app menu, select Dropbox Integration.

    Choose either full or limited access to your Dropbox account. After you allow Vectorworks Cloud Services to access your Dropbox account, you will see a folder with the Dropbox logo in the web portal and in Vectorworks Nomad.

  3. What is the difference between full and limited Dropbox access?

    • Limited Access
      A dedicated folder with the following path will be created: Dropbox > Apps > Vectorworks Cloud Services. Dropbox does not currently allow app folders to be shared, contain shared folders, or be placed in shared folders. If you need to share the Vectorworks Cloud Services folder, use the full access option. Vectorworks is only provided with read and write access to the Vectorworks Cloud Services App folder and its subfolders.

    • Full Access (recommended)
      This option lets you share and collaborate with others via Dropbox.

      You can switch from Limited Access to Full Access at any time using the setting page provided here: cloud.vectorworks.net/accounts/dropbox/.

  4. Why do I have two Vectorworks Cloud Services folders after I integrate with Dropbox? Do I need to have both?

    • If you selected “limited access” integration, a dedicated “Vectorworks Cloud Services” folder is created inside the Dropbox > Apps folder. Vectorworks Cloud Services has access to only this folder. If you delete this folder, the connection will break. If you rename it or move it anywhere within your Dropbox folder, the connection will be preserved.
    • If you selected “full access” integration, Vectorworks Cloud Services has access to your entire Dropbox folder. Moving, deleting, or renaming the Vectorworks Cloud Services folder does not affect the integration at all.

    With or without Dropbox integration, the Vectorworks Cloud Services folder in your user folder is required for the desktop app to operate:

    Mac: /Users//Vectorworks Cloud Services

    Windows: C:\Users\\Vectorworks Cloud Services

    This folder syncs to Vectorworks Cloud Services storage, where you have a 20 GB storage limit if you are a Vectorworks Service Select subscriber. This folder should not be confused with the Vectorworks Cloud Services folder inside Dropbox, which syncs to your Dropbox cloud storage.

  5. Is there a way to tell Vectorworks Cloud Services to generate PDF files from the .vwx files in my Dropbox account on a regular basis?

    This feature is only available to Vectorworks Service Select subscribers. New or changed Vectorworks files inside Dropbox folders set for auto-PDF generation will be sent for PDF generation on the same schedule as the Vectorworks Cloud Services folder.

  6. How can I set folders for automatic PDF generation in my Dropbox?

    This feature is only available for Vectorworks Service Select subscribers. When you first click the PDF generation button on a folder inside Dropbox, Vectorworks Cloud Services will update and render viewports, and then generate PDF files for all .vwx files in the folder. If there are a lot of files, this process may take some time. Once clicked, the button on a folder turns blue to indicate that PDF files will be generated for any new and modified files in the folder automatically, according to the schedule you set. If you decide to stop generating PDF files for a particular folder, click the button again to deactivate it.

    We recommend that you only flag your actual projects with this feature and leave non-CAD folders and old projects unmarked.

  7. Can I use my existing Vectorworks Cloud Services and Dropbox accounts?

    Yes, you can use your existing user accounts. The Vectorworks Cloud Services integration with Dropbox simply allows the two applications to work together, so that you can benefit from their features at the same time.

  8. What happens with my Dropbox data after I integrate with Vectorworks Cloud Services? Where is it stored?

    By integrating Vectorworks Cloud Services with Dropbox, you grant Vectorworks Cloud Services with access to your Dropbox files, so they will continue to be stored on Dropbox storage. Files in your Dropbox storage do not count against your Vectorworks Cloud Services storage quota.

    If you are a Vectorworks Service Select subscriber, in order to generate a PDF or publish to other file formats from your Dropbox account, Vectorworks Cloud Services needs a copy of the .vwx file from Dropbox to be transferred to the Vectorworks Cloud server temporarily. When the file processing is complete, the generated file formats are transferred to Dropbox, and the temporary copy of your .vwx file is deleted from the Vectorworks cloud server.

    When you view a file inside the Dropbox folder from Nomad, a copy of the file is downloaded locally on the mobile device. When you create a markup file from Nomad, the newly created markup file is added next to the original file in the same Dropbox location, but a copy of it also remains on the local device storage. Files that are on the local device storage stay there until you delete them either from Dropbox or from within the Nomad app directly, or until the Nomad app is uninstalled from the device.

  9. Should I use Vectorworks Nomad or the Dropbox app on my mobile device to view PDFs in my Dropbox account?

    Dropbox has great features for file storage, synchronization, and sharing, but the PDF viewer within Dropbox offers minor functionality. Vectorworks Nomad provides advanced tools for viewing, measurement, and markup. Use both tools to realize all the benefits.

  10. How should I share Vectorworks Cloud Services-related documents contained inside Dropbox?

    We recommend using the great sharing features offered through Dropbox.

  11. What happens if I upload a new .vwx file or make a change to an existing .vwx file in Dropbox?

    When you add or update .vwx files in Dropbox, Vectorworks Cloud Services automatically sends the files to the cloud server where it creates a 3D model rendered in OpenGL. This model can be viewed in the Vectorworks Nomad mobile app and can be shared with your clients and collaborators without granting them access to your proprietary .vwx files. If you are a Vectorworks Service Select subscriber and the folder is set for automatic PDF generation, new PDFs will be generated during the next scheduled PDF generation.

  12. Is referencing supported for my files contained in Dropbox?

    Yes. Referenced files must be the latest officially released version of Vectorworks.

  13. Can I store fonts used in my Vectorworks drawings in Dropbox?

    Yes. If the Vectorworks file you want to upload uses fonts that are not available on the cloud server, place the custom font files in any folder that you have allowed Vectorworks Cloud Services access to, according to your Dropbox integration access type (Limited or Full). The cloud server is Windows-based, so any fonts that are not Windows TrueType or OpenType must be converted.

  14. How do I disconnect Vectorworks Cloud Services from Dropbox?

    Log in to your Dropbox account at dropbox.com and open your account Settings. From the Security tab, delete the Vectorworks Cloud Services app from the "Apps linked" list.


Vectorworks Nomad and Snapping
  1. Snap points are not displayed in Vectorworks Nomad. What is wrong?

    Snap point data is available inside any PDF file that was generated by the Vectorworks Cloud Services server, which is only available to Vectorworks Service Select subscribers. If you have a free Vectorworks Cloud Services account and you exported a .vwx file to PDF on your local Vectorworks application, and then added this file to your cloud library, snap point data will not be available.

    More troubleshooting tips:

    • Try re-sending the Vectorworks file for PDF generation on the cloud. The PDF file that is missing the snapping data may have been generated on the cloud before this feature was implemented.
    • Check which tool you're trying to use. Only the measurement tools in Vectorworks Nomad support snap points.
    • Check the view of the viewport you are trying to measure; snap points are only displayed for Top/Plan viewports.
    • Check to see if you may have hidden the snap points. To show or hide snap points, tap the Settings button, and toggle the Show snap points setting.
  2. What is the difference between the blue and red snap points?

    The red snap points show all points available within the magnifying glass area. The closest snap point to the center of the magnifying glass is highlighted in blue. The measure handle that you are placing or moving is snapped to this blue point.

  3. Why is snapping not available for PDFs produced with other CAD software or exported locally?

    The Vectorworks cloud server creates a snapping data file when it generates the PDF file, which is used by Nomad when a measuring tool is activated. The Vectorworks desktop application (and other CAD applications) do not include snapping data when they generate PDF files.

  4. Is there a snapping feature on the Vectorworks Cloud Services web portal page?

    No. Even if snap data is available for the file that you are viewing, it cannot be used as measuring tools are not available in the web portal PDF viewer. In order to use snapping, you need to view the PDF file with Vectorworks Nomad.

  5. Can I turn snapping on and off in Vectorworks Nomad?

    Yes. To show or hide snap points, tap the Settings button, and toggle the Show snap points setting.

  6. Is there a way to filter snap point types?

    No. There is no way to filter by point type in Vectorworks Nomad.